Damage Handling Policy
π Damaged Item Handling Before Acknowledgement
To ensure transparency and protect both parties, MTT provides the following policy for handling product damage discovered during delivery:
If damage is found in the presence of our delivery team, you have two options:
β
Recommended: Accept the item and request seller support
- If the item is still functional, you may choose to sign and keep it;
- Please take clear photos of the damage and contact the seller or platform for compensation, replacement, or after-sales support;
- This allows you to keep the product and avoid the delay of a full replacement.
β Option 2: Refuse delivery
- If the item is severely damaged or unacceptable, do not sign the ePOD and inform the driver to reject the delivery;
- The item will be returned for the seller to handle.
β οΈ Disclaimer:
- Once the ePOD is signed, MTT will treat the item as successfully delivered. Any damage reported afterward will not be covered;
- If you did not book the "unboxing service", the driver will not assist with unboxing and is not required to wait while you inspect the item;
- If you did not inspect the item or raise the issue during delivery, the risk is assumed by the customer.
π Please inspect the item carefully and take photos before signing.