Extended Warranty Terms & Conditions


means the purchaser/owner of the products as mentioned in the Extended Warranty Certificate/Invoice.


means the Insured Electrical and/or Electronic product described in the Schedule or Extended Warranty Certificate or Invoice which manufactured for domestic and personal use in Malaysia and purchased new from authorized dealers and which included at the time of purchase valid in Malaysia.


means the period specified in the period of cover. The contract will reimburse the Insured for loss incurred as a result of a mechanical, electrical or electronic breakdown to the Insured Product occurring during the Period of Extended Warranty.


means the breaking or burning out (electrical) of any defined parts of the Insured Product arising from mechanical, electrical or electronic defect causing sudden stoppage of their functions, necessitating repair or replacement.

Subject to the terms, conditions and exceptions of this Contract by payment or, at its option, reinstatement or repair, indemnify the Insured in the manner and to the extent stated in this Policy. the Insured in the manner and to the extent stated in this Policy.


We will not cover any direct or indirect loss or injury to a person or loss or damage to property or any incidental, contingent, special or consequential damages including, but not limited to, losses incurred due to any delay in rendering any services related to this Contract and/or loss of use during the period that the Product is at an authorized repairer and/or while awaiting replacement parts, even if you might have informed us of the possibility of such loss or damage.

We will replace the Product with one of like kind, quality and/or specification if

i. The Purchaser has purchased the Contract and the Product is not repairable or beyond economical repair.

The replaced Product (the spoilt unit) shall become Our property. We reserve the right to replace the Product with any model or brand closest to the quality/specification if We are unable to give a replacement product that matches the quality and specifications of the faulty Product. We shall not be liable under the Contract if the Purchaser:

i. does not report the damage or breakdown to Us or Our Service Provider before the expiry of the Contract;

ii. does not report the damage or breakdown to us or our Service Provider within 5 working days from the expiry of the Contract; unless the Purchaser is prevented from doing so due to reasons outside his/her control and We shall review such request on case-by-case basis; and

iii. does not submit the Product to an authorized repairer arranged by Our Service Provider for assessment or repair before the expiry of the Contract. If the claim is accepted by Us as described in point ii above, the Purchaser will be given an additional 5 working days to arrange for the repair or assessment. Our liability for any one Product shall not exceed the maximum sum insured including any expenses such as diagnostic and transportation fees incurred by our Service Provider of the Product for each Contract.


The coverage for the Contract will terminate if any of the following events occur:

i. upon expiry of the term of the Contract;

ii. when the Purchaser has made a claim for repair for mechanical and electrical defects up to the maximum sum insured;

iii. There has been unauthorized modification(s) to the Product, the serial number of the Product has been altered without authorization and repairs to the Product performed by a non authorized repairer.

iv. when the Product has been replaced with a Product one of like kind, quality and/or specification.


(a) Appearance or structural items, such as housing, case or frame, decorative parts or parts designated to be replaced periodically during the life of the product, add-on items, accessories or attachments, external wiring and cabling, battery charges, bulbs, racks bins, knobs, handles, antennas, remote control, tray, duplex, ram, drum kit, cover transfer kit & network card.

(b) Normal routine maintenance, cleaning, lubrication, adjustments or alignment.

(c) Problems or defects caused by unauthorized or failure to follow the manufacturer’s installation, operation or maintenance instructions. Damage caused by unauthorized repair personnel is not covered. Unauthorized repair or replacement of covered products shall result in the cancellation of this plan.

(d) Problems or defects due to lack of maintenance as required by the manufacturer.

(e) Reception and/or transmission problems resulting from external causes, modem or data transfer devices.

(f) Any problems or defects not covered by manufacturer’s warranty including operation beyond the temperature and environment specified by manufacturer.

(g) Damage by fire, theft, burglary, accident, neglect, misuse, or abuse. Acts of god including but not limited to earthquake, storm or tempest (wind), sand, water, flood, rising water, lightning, malicious damage, aircraft, vehicle impact, corrosion, battery leakage, power outages or surges, inadequate or improper voltage, or current, animal or insect infestation.

(h) Normal wear and tear items not integral or necessary to the functioning of the products or routine service, or if the wear and tear on the part has exceeded the field tolerances allowed by the Manufacturer.

(i) Commercial usage, rental, use for profits or products transfer to retail outlets (except for office product such as facsimile machines, copiers and computers which are used for home and light office use).

(j) Any defects which are subject to manufacturer’s recall or which are covered under a manufacturer’s program or reimbursement.

(k) Breakdown caused by computer virus or realignment to products. Defects resulting directly and/or indirectly from software installation and removal are also excluded.

(l) Consequential losses of any kind.

(m) Transportation damage is excluded.

(n) Products with removed, tempered or altered serial numbers and /or warranty seal are not covered.

(o) Any failure, malfunction, defect, inoperability, breakdown, disruption or stoppage of the product or any product functions or the function of any related components caused by, arising from or related to directly or indirectly and design, planning or engineering compatibility, omission or deficiency with the incidents of the year 2000.

(p) Claims that is false or fraudulent or intentionally exaggerated or if any false declarations or statements be made in support thereof, no claim shall be recoverable hereunder.

(q) If the number of defective pixels is less than eight (8) dots, it shall not warrant a repair or replacement.

(r) service or parts to correct problems resulting from the use of attachments, accessories, or alteration not conforming to manufacturer.

(s) External flash, non built –in flash & flash bulbs.

(t) On-site service repair other than above 29 inches CTV, LCD/LED, Plasma TV, refrigerator & washing machine is excluded.

(u) Use of non-approved ink cartridges, other than original manufacturer brand or any brand where deemed fit by the Company with prior written approval, shall result in the cancellation of this contract.


Although we maintain a record of your contract, we recommended that you place these documents in a safe place.


i) Original pre & post repair photos by technicians

ii) Original technical report from service repairer


This Contract shall be governed by the laws of Malaysia.

  1. The extended warranty service is offered by MTT Solutions, NOT by Maxis. If there is any issue or enquiry related to extended warranty, please contact MTT Solutions directly.
  2. We reserve the right to decide whether to repair or replace the insured items.
  3. No any form of reimburse in cash for the extended warranty.
  4. Replacement of insured items with one of like kind, quality and/or specifications.
  5. The replaced Product (the spoiled unit) shall become Our property.

For assistance, please feel free to get in touch with us via:

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Phone :
+6012 - 9696 305