Privacy Policy

Last updated: 01 Oct 2022

MTT Solutions Sdn Bhd, a subsidiary of MTT Group (M) Sdn Bhd, is committed to respecting the privacy of our users. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services. This policy applies to the customer information we collect through https://delivery.petabyte.com.my and other platforms under the management of Petabyte Technologies (M) Sdn Bhd.

We collect the following types of personal information:

• Contact details (Name, Address, Phone Number)
• Transaction details
• Other relevant information needed for the delivery of our services

• To facilitate the delivery of products to you or your designated locations.
• For customer service and support.
• To improve our services.

Your information is formally authorised for use by our clients (the sellers) to ensure smooth delivery and transaction processes.

We may share your personal information with the following third parties:

• Logistics Partners: For delivering the products and any additional services to you.
• Warranty Registration: At the request of our clients, we may share your personal information with brand principals for the purpose of warranty registration.
• Insurance Claims: We may disclose your personal information to insurance companies for claims processing, subject to applicable laws and in accordance with the terms of our policy.
• Payment Gateways: For facilitating additional services that you might purchase, such as the installation of TV brackets, your payment details will be processed through a secure third-party payment gateway.
• Legal Requirements: We may also disclose your personal information if required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process.
• Subsidiaries and Affiliates: We may share your information with our wholly-owned subsidiary, Petabyte Technology Sdn Bhd, which is responsible for managing our systems including MTT-Appt Link and MTT-Track Link.

All third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow them to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

By using our services, you consent to this sharing of your personal information.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All data is securely stored and is only accessible to authorized personnel.

If you believe that any of the personal information we hold about you is incorrect or incomplete, you have the right to request correction or deletion. Please send an email to info@mttsolutions.com.my detailing your request. We will respond to you as soon as possible and take appropriate action in accordance with applicable data protection laws.

We understand the importance of safeguarding your personal information. Personalized appointment links that include your name and address are generated for the sole purpose of confirming and managing your delivery. These links are only sent to the phone number provided by our client and are not shared with third parties. The appointment link does not contain your phone number to ensure an additional layer of privacy.

If you have concerns about the security of your personalized appointment link, please contact us immediately at info@mttsolutions.com.my.

We do not engage in direct marketing communications with you unless it pertains to additional services related to your existing orders, such as installation of TV brackets. We value your privacy and will not send unsolicited messages or promotions.

We may update this policy from time to time. You will be notified of any changes through our website or other communication channels.

For questions about this policy, please contact info@mttsolutions.com.my.