Privacy Policy

Company Name : MTT Solutions Sdn Bhd
Company Number : 201401029657 (1105743-A)
Territory : Malaysia

  1. The Best Bits
    We only use your data to improve your experience
  2. Keeping It Real
    We’ll talk to you straight – no stress, no worries
  3. No Junk
    You choose what and how we speak to you
  4. Super Safe
    Your Data is Protected 24 / 7

Everything we do is about you! Things change, but it’s nothing to worry about. We take our customers' privacy and security very seriously and we are 100% committed to protecting it so you can arrange for booking right away without a single worry. If you have any questions about how we protect your privacy, just shout out to us at info@mttsolutions.com.my

HOW WE USE YOUR DATA

We are committed to protecting your privacy. It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under the data protection rules and regulations in the relevant territory (including associated guidance) (the "Data Protection Laws"). This privacy policy outlines how MTT Solutions Sdn Bhd and its group companies (together, the "MTT Solutions") will collect, use, store and share your personal data.

If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our Customer Care by :

Letter (addressed to) :

Customer Care @ MTT Solutions Sdn Bhd,
Lot 115-1 Jalan Anggun City 3,
Pusat Komersial Anggun City,
Taman Anggun 48000,
Rawang Selangor Malaysia.

Email :
info@mttsolutions.com.my
Phone :
+6012 - 9696 305
This policy applies to any personal data that we collect about you when you :

  1. Visit one of our websites
  2. Book appointment from us
  3. Contact us, for example by telephone, email, post or through submitting a form on our websites
WHO ARE WE?
  • "Website" means Our website at https://mttsolutions.com.my/
  • "Service" means the service which We will provide to You in accordance with these Terms and Conditions.
  • "We / Us / Our" means MTT Solutions Sdn Bhd (Company Number 201401029657 (1105743-A)), Lot 115-1 Jalan Anggun City 3, Pusat Komersial Anggun City, Taman Anggun, 48000, Rawang, Selangor Darul Ehsan, Malaysia.
  • "You / Your" means you, the person using Our Website and / or booking appointment for delivery from Us.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?

If you have made an appointment with us, or respond to a survey with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing goods).

We also collect details of your interactions with us through our customer contact centres, online or via our apps. For example, when you telephone one of our contact centres, we collect notes of our conversations with you and details of your query and from time to time we may record your calls for training and monitoring purposes. We also collect information about the service that you require, your saved items, your payment information, any complaints and comments that you make.

Each time you visit our website, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type. We do this to help us analyse how users use the websites (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your appointment booking experience. We also collect information about your activities on our website, for example what device you are using.

Please see our cookies policy for further information about what information may be automatically collected when you visit our websites.

Please note that, from time to time, we will combine personal data that we receive from other sources with personal data you give to us and personal data we collect about you.

WHERE DO WE GET THIS INFORMATION FROM?

We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our websites, or through your communications with us. We may also obtain some information from third parties, including retail analytics companies, consumer insight companies and credit reference agencies and publicly available sources to assist us with understanding customer demographics and behaviours, or where we merge with or otherwise acquire another business.

a) Information that you give us

You may share personal data about yourself with us by :

  • Filling in forms on our websites, including when you book an appointment slot and submit queries to us.
  • Responding to a survey with us;
  • Giving us information about yourself in any communication with us, either by telephone, e-mail, post or otherwise, either in connection with your account, appointment booking, or to report a complaint or issue.
  • You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfil your order or provide other services to you or respond to your queries.

b) Information that we collect about you

We collect personal data about you :

  • When you visit our website, including details of your visits to our website including, but not limited to, Internet Protocol (IP) address used to connect your computer to the internet, MAC addresses, traffic data, location data, your login information, time-zone setting browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access. For more information please see our cookies policy click here;
  • When you contact us in relation to our services, a complaint or another query or issue. In particular, calls to our contact centres will be recorded for training and monitoring purposes from time to time.
WHY DO WE NEED YOUR INFORMATION?

The main purpose for which we use your information is to provide you with the service that you require from us and to send you offers and promotions that you might be interested in.

In particular, we use your information :

  1. To provide you with the service that you have required from us and any receipts of required, including to deliver your goods, and to send you delivery status updates;
  2. To take payments for the service that you have required and to give refunds;
  3. To provide customer service and support to you;
  4. To develop and improve our services;
  5. To develop and improve our websites and to ensure that content is presented in the most effective manner;
  6. To provide you with information that you request from us or which we feel you may be interested. We may send you marketing information by email, SMS or post. This can include information about new goods and offers that you may find interesting;
  7. To research our customers' preferences and trending goods;
  8. To run surveys;
  9. To notify you about changes to our delivery or service required;
  10. As part of our efforts to keep our warehouse safe and secure;
  11. To prevent and detect fraud and crime.
BASIS FOR USING YOUR INFORMATION

Compliance with legal obligations
As a corporate group there are certain laws we need to comply with. In particular, we will need to process your personal information to verify your identity and for fraud and crime prevention purposes. Failure to provide the requisite personal information as you use our websites, may mean we cannot provide required service to you, as to allow you to purchase our service may mean we may be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.

Necessary for the entry into or performance of a contract
When you enter into a transaction with us or one of our brands, a contract between you and the relevant brand will have been entered into. In order for us to fulfil our obligations under such a contract (e.g. to allow you to book for appointment and receive goods / service from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on booking for appointment and payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our goods / service to you.

Legitimate business interests
We use your personal data as set out in this privacy policy for the legitimate interests of our business to enable us to :

  1. Provide you with goods / service as requested by you;
  2. Carry out research to understand our customers and how they purchase and use our goods / service;
  3. Develop and improve our goods / service.

We are required to carry out a balancing test of our legitimate business interests in using your personal data outlined above against your interests and rights under the Data Protection Laws and regulations in the relevant territory. As a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your personal data in accordance with the Data Protection Laws on the basis that we have a legitimate business interest.

Legitimate interest
We have a legitimate interest in processing your information as :

  • We both benefit from the effective management of your account(s) (where applicable);
  • We both benefit from the effective management, operation and administration of our websites;
  • We both benefit from the provision of goods, services and support and from improvements to our services;
  • We both benefit from updates to our website;
  • We will both benefit from the ability to enforce or apply rights under any contract between us;
  • We are required to ensure the health and safety of our customers and the security of our stored data and have a legitimate interest in ensuring any processes relating to the same are effective and that fraud and other crimes are prevented and detected;
  • We would be unable to provide our goods and services without processing your information;
  • We have a legitimate interest in processing your information in connection with any mergers, acquisitions or reorganisation of our business, in which case some of your information may be shared with a prospective buyer or otherwise but only so far as is strictly necessary for the purposes of such sale or administration.

Necessity
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purpose outlined in this privacy policy.

Impact of processing
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data does not unreasonably intrude on your privacy.

Consent
As set out above, we will send you marketing communications where you have not told us that you wish to unsubscribe and where you have purchased similar goods and/ or services from the same brand or legal entity (as set out in the table above). You will also receive marketing communications from us where you have signed up, or otherwise consented, to receive marketing messages from a brand. You have the right to withdraw your consent to processing of this nature at any time by contacting our customer care team using the details at the start of this privacy policy.

WHERE IS YOUR INFORMATION STORED AND HOW LONG DO WE KEEP IT FOR?

Retention of your personal data
We will only keep your information for as long as is necessary to carry out the purposes we collected it for, as set out in this privacy policy (unless a longer retention period is required by the applicable law). We typically keep your personal data for 6 years from the purchase in order to enable us to deal with any issues or concerns you may have about the goods or services you have received, and to allow us to bring or defend legal proceedings. In some circumstances, some of your data will be deleted in much shorter timescales, for example :

  • Cookies are deleted in accordance with our cookies policy click;
  • Marketing consents will be refreshed/deleted after 4 years, however, our aim is only to market to you for as long as we believe you want to continue hearing from us based on how you interact with us.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we will also keep hold of some of your information, even if it is no longer needed to provide our services to you.

Security of your personal data
Transmission of information via the internet is not and cannot be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

WHAT RIGHTS DO YOU HAVE?

You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which are set out below. You may contact us using the details at the beginning of this privacy policy to exercise any of these rights. In some instances, we may be unable to carry out your request, in which case we will contact you to explain why.

a) You have the right to request access to your personal data
You have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data.

b) You have the right to ask us to rectify your personal data
You have the right to request that we rectify your personal data if it is not accurate or not complete.

c) You have the right to ask us to erase your personal data
You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide service to you, where you withdraw your consent for us to send you marketing information, or where you object to the way we process your personal data (see right below).

d) You have the right to ask us to restrict or block the processing of your personal data
You have the right to ask us to restrict or to block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don't need to use your personal data for the purpose we collected it for but you may require it to establish, exercise or defend legal claims.

e) You have the right to port your personal data
You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.

f) You have the right to object to our processing of your personal data
You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims.

g) You have the right not to be subject to automated decisions
You have the right to object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.

h) You have the right to withdraw your consent
You have the right to withdraw your consent where we are relying on it to use your personal data, for example where we are relying on your consent to send you marketing information.

MARKETING

We always give you the choice of whether or not you wish to receive marketing communications from us. By contacting us through info@mttsolutions.com.my, you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.

WHAT IF YOU HAVE A COMPLAINT?

If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request made by you, or would otherwise like to make a complaint, please contact our customer contact centre in the first instance using the details at the start of this privacy policy, so that they can do their very best to sort out the problem.

CHANGES TO THIS PRIVACY POLICY

We will take all measures necessary to communicate any changes to this privacy policy to you, and will post any updated privacy policies on this page.

This policy was last reviewed and updated in December 2020.