IMPORTANT : PLEASE READ
WE DRAW YOUR ATTENTION TO THESE TERMS OF SERVICE WHICH APPLY WHENEVER YOU BOOK FOR A DELIVERY SLOT. PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE APPOINTMENT OF YOUR DELIVERY BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL DELIVER GOODS AND SERVICE PROVIDED TO YOU.
BY BOOKING A SLOT YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS OF SERVICE FOR YOUR RECORDS.
In these Terms :
1.1 The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. Section B also applies when booking an appointment using the Website or over the telephone. We may amend the Terms from time to time and you are advised to check them regularly for any changes which We make.
Section A: Terms of Website Use
2.1 This Website is aimed at people who are making an appointment for delivery of Home Appliances goods.
2.2 This Website is operated by MTT Solutions Sdn Bhd, a company registered in Malaysia Company Number 201401029657 (1105743-A). Our registered office is MTT Solutions Sdn Bhd of Lot 115-1 Jalan Anggun City 3, Pusat Komersial Anggun City, Taman Anggun 48000 Rawang Selangor Malaysia.
The copyright and other ownership rights (known as "Intellectual Property Rights") in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by Us or Our licensors. You must not yourself or allow anyone else to copy, publish, distribute or modify any of the content of this Website (© MTT Solutions Sdn Bhd, All Rights Reserved.) Anyone may view this Website and print pages from it for personal use only, for browsing Our service and booking an appointment with Us. Any other use is strictly prohibited without Our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever.
You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites is at Our discretion and We may require that You stop providing links to Our Website at any time.
We may use any information which you upload to Our Website as We decide and We may also disclose that information to a third party.
We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. Although We aim to provide information which is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that Your reliance on this Website is suitable for Your own purposes and the information which We provide is not intended to be advice which You should rely on. The information contained on this Website is provided on an "AS IS" basis and We exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows.
We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice.
We may provide links to other websites. If we do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them.
We do not guarantee that this Website will always be available or be free from error, virus or similar.
Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website.
All information which You submit should be accurate, truthful and should not be copied.
You must use Your own identity at all times when using the Website and should ensure that all information which You provide is accurate and up to date to the best of Your knowledge. You must not use information about any other person except if You have their permission to do so.
You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk emails) is also forbidden.
We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website.
If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.
We may refuse access to this Website to anyone who does not comply with these Terms.
Section B: Terms of Sale
6.1 The Website displays services which are provided for our customers and gives information about them. By advertising on the Website, We are inviting You to book an appointment slot with Us. If You book an appointment, We are not obliged to accept that Appointment and the Contract between Us will only be formed if and when We accept Your Appointment. Neither submitting an electronic appointment form, nor completing the checkout process constitutes Our acceptance of Your Appointment. Our acceptance of Your Appointment and the completion of the Contract between You and Us will take place upon delivery to you of the Goods. We reserve the right to refuse to supply service to any person.
6.2 Any variation of the Contract must be expressly agreed between You and Us.
6.3 We may refuse Your appointment or cancel Your appointment if we decide it is reasonable to do so which may include circumstances where :
6.3.1) We are unable to obtain authorised payment or the payment process is incomplete; or
6.3.2) We identify a product or pricing error on the Website; or
6.3.3) You fail to meet any criteria for eligibility of purchase of service which We may impose from time to time; or
6.3.5) You fail to submit all necessary and relevant details to allow Us to fulfil the service;
7.1 Installation charges are as published on the Website when We accept Your Appointment. Prices are in malaysian ringgit. All applicable installation charges are as stated on the Website or as specified over the telephone at the time You place make the booking for appointment.
7.2 We may amend service prices at any time. Where there is a difference between a price at the time the Appointment is made, We will not refund if the price is lower than before nor collect extra when price is higher than before.
7.3 We must receive payment for the service in full before they are to be delivered.
7.4 We accept payment via most major credit and debit cards including Visa, Mastercard. You must only use a card if You are the named cardholder. By placing an Appointment, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Appointment and will not be liable for any delay or non-delivery.
7.5 Your card provider may charge You for using your card. Please check the terms of service with your card provider carefully and in advance of submitting your payment details.
8.1 If You paid for the New Wall Bracket during the appointment booking process but during delivery Your existing wall bracket is able to be used, We will take back the new wall bracket and issue a refund to You. But in any case, You do not agree to return the new wall bracket, We reserve the right to not issue a refund to you.
8.2 The Goods must be returned unused with the original packaging.
8.3 If You paid for the installation service during the appointment booking process but during the delivery We did not fulfill the service by installing it for you, We will issue a refund to you upon checking.
8.4 If You paid for the installation service during the appointment booking process but during the delivery You decided to change your mind, We will issue a refund to you upon checking. Any change of mind after signing the Delivery Order will not be entertained.
8.5 We will aim to process Your refund as soon as possible but will do so within 5 (five) working days of You informing us of the situation as such in Clauses 8.1 to 8.4.
9.1 Nothing in the contract or elsewhere will exclude or limit our liability for death or personal injury caused by our negligence or any liability for fraudulent misrepresentation or fraud or liability which we are responsible for in relation to consumer protection rights or for any other matters which it would be illegal for Us to exclude. Your statutory rights are not affected.
9.2 To the extent that we are liable to You in respect of breach of contract, for negligence or for any other liability in relation to the goods or this contract or otherwise, our total liability to you will be limited to three times the price of the goods which are the subject of the liability, paid by You to Us.
10.1 We aim to deliver the Goods within the indicative timescales shown on Our Website. References to "working day" shall mean any day of the week excluding Sundays and Bank Holidays. However, time is not of the essence for delivery or performance and all delivery dates specified on our Website and in any correspondence are estimates only. This means that We will not be responsible if goods are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the goods within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give an amended delivery estimate.
10.2 Ownership of the Goods will only pass to You upon delivery of the Goods. The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them.
10.3 If the goods which You receive are not as You ordered due to Our error then You should inform us immediately during delivery and DO NOT sign the delivery order. We shall do further checking on the order.
10.4 If in any case, you realize there is any physical damage to the goods, then You should inform us immediately during delivery and DO NOT sign the delivery order. We shall do further checking on the order.
10.5 Goods will be delivered to the address which is provided in the Order process. We are not allowed to change the delivery address.
10.6 If the Goods are not delivered on the date expected you should notify us of such.
All ownership rights known as intellectual property rights in the Goods including all designs, trade marks, brand names, images and logos are and shall remain Our property or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You.
12.1 We will not be in any way responsible to You for a failure to book an appointment which You wish or otherwise for a failure to comply with Our obligations under the Contract or any costs or liabilities which You incur as a result of any circumstances beyond Our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts.
12.2 The Contract between You and Us is binding. You may not transfer or assign Your rights or obligations to another person without Our express agreement. We may transfer or assign Our rights and obligations under the Contract or appoint third parties to assist Us in performing Our obligations at any time provided that this will not reduce Our obligations to You.
12.3 If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply.
12.4 If either We or You do not at any time act on any rights which we have under this Contract then it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has.
12.5 This Contract is subject to Malaysian law and both We and You agree that any dispute arising under or connected to it will be decided by the English courts.
12.6 We may amend these Terms at any time and without notice to You. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already booked an appointment, the Contract will remain subject to the version of the Terms which were in place at the time at which You booked Your appointment, subject to any changes expressly agreed between You and Us.
12.7 Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law grants to You which that law does not allow Us to change or limit.
12.8 Only We and You have rights under this contract. This means that no other person may enforce the terms of this contract or invoke the rights under it.
12.9 The Contract is the entire agreement and understanding between Us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website. If you are uncertain as to your rights under the Contract or you want any explanation about them please write to or email our customer services department, at the address set out above.
12.10 We have a procedure for investigating complaints and for dealing with queries about Our Website. Please see our Customer Charter on contact customer services :
Lot 115-1 Jalan Anggun City 3, Pusat Komersial Anggun City, Taman Anggun, 48000 Rawang, Selangor Darul Ehsan, Malaysia.